Shipping Policy

Order Processing

All orders are processed within 2–5 business days unless otherwise stated on the product page.

Orders are processed Monday through Friday, excluding weekends and U.S. holidays.

During collection launches, limited releases, restocks, or promotional periods, processing times may be extended due to increased order volume. If this occurs, we will communicate any significant delays through our website or email.

Shipping

Shipping rates and available delivery options are calculated at checkout based on your shipping destination and selected shipping method.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Please note that estimated delivery dates are provided by the shipping carrier and are not guaranteed.

Shipping Address

Customers are responsible for providing an accurate shipping address at checkout.

NHFL is not responsible for orders shipped to an incorrect address provided by the customer. If your order has not yet been processed, please contact us immediately and we will do our best to update your shipping information.

International Shipping

Shipping rates are calculated at checkout based on your location and selected shipping method.

International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their country's customs authorities. These charges are not included in your purchase price or shipping cost and must be paid by the recipient if applicable.

Delivery times for international orders vary by destination and may be affected by customs processing, weather, or local carrier delays.

Damaged, Lost, or Missing Packages

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:

• Your order number

• A description of the issue

• Clear photographs of the product and packaging

Once a package has been marked as delivered by the shipping carrier, NHFL is not responsible for lost or stolen packages. If you believe your package was lost, stolen, or misdelivered after delivery, please contact the shipping carrier directly to initiate a claim.

Questions

If you have any questions regarding shipping or your order, please contact us through the Contact page on our website.